Privacy Policy
Last updated: January 2026
1. What Information Do We Collect?
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Vehicle details when you request our services
- Location data for recovery services
- Communication records when you contact us
2. How Do We Use Your Information?
We use the information we collect to:
- Provide and improve our recovery services
- Communicate with you about your service requests
- Send you important updates and notifications
- Comply with legal obligations
3. Will Your Information Be Shared With Anyone?
We may share your information with:
- Our recovery operators and agents to provide services
- Insurance companies when required for claims
- Law enforcement when legally required
- Third-party service providers who assist our operations
4. Do We Use Cookies?
Our website may use cookies to enhance your browsing experience. These are small files stored on your device that help us understand how you use our website and improve our services.
5. How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
6. How Do We Keep Your Information Safe?
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. What Are Your Privacy Rights?
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
8. How Can You Contact Us?
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
C&S Motor Group
Unit 15 Anthony Way
Lea Valley Industrial Estate
Edmonton, London N18 3QT
Email: customerservice@csmotorgroup.com
Tel: 0208 887 0333